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Frequently asked questions :
Do I need a referral to book an appointment?
Do I need a referral to book an appointment?
No, you don’t need a GP or medical referral. You can book directly.
Do you only treat athletes?
Do you only treat athletes?
No. While I work with active individuals and sports-related injuries, I also treat non-athletes with everyday aches, pains, and movement-related issues.
What happens at the first appointment?
What happens at the first appointment?
Your first appointment includes a full assessment of your injury or concern, discussion of your goals, and appropriate treatment where suitable. You’ll also receive advice and a clear plan for rehabilitation or next steps.
What should I wear to my appointment?
What should I wear to my appointment?
Please wear comfortable clothing that allows you to move freely. Shorts, leggings, or loose-fitting clothing are ideal depending on the area being treated.
How long are appointments?
How long are appointments?
Appointment lengths vary depending on the service, but initial assessments are usually longer than follow-up sessions. The exact duration will be shown when booking.
Will I receive treatment at the first session?
Will I receive treatment at the first session?
In most cases, yes. If appropriate, treatment will be provided during your first appointment following assessment.
Do you offer rehabilitation programmes?
Do you offer rehabilitation programmes?
Yes. Rehabilitation and return-to-activity programmes are tailored to the individual, based on your injury, goals, and lifestyle.
Do you accept insurance?
Do you accept insurance?
At present, appointments are self-funded. If you’re unsure whether your insurance covers sports therapy, please check directly with your provider.
(If this changes later, you can update this answer.)
What is your cancellation policy?
What is your cancellation policy?
Appointments require at least 24 hours’ notice to cancel or reschedule. Late cancellations or non-attendance may be charged.
How do I book an appointment?
How do I book an appointment?
Appointments can be booked online via the booking link on this website. If you have any questions before booking, feel free to get in touch.
Where are you based?
Where are you based?
Level Up Sports Therapy is based in Bridgend industrial estate, CF31 3YH. Full location details will be provided when booking, or find them on location & open hrs.
Still have a question?
Still have a question?
If your question isn’t answered here, please don’t hesitate to get in touch — I’m happy to help.
email me at : levelupsportstherapy@gmail.com
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